Return Policy

Effective Date: 11 December 2025

Thank you for shopping at Nexopro.

We want you to have a smooth and satisfying shopping experience.

This Return Policy explains when and how you can return products purchased on nexopro.in.

1. Return Eligibility

You can request a return if:

1. You received a damaged, defective, or broken product
2. The product is wrong or different from what you ordered
3. The product is missing parts/accessories
4. You received an expired item (for applicable categories)
5. The product is not as described on the website

Returns must be requested within the allowed return window mentioned on the product page (typically 7–10 days from delivery).

2. Conditions for Successful Return

To be eligible, the returned product must be:

1. In its original condition
2. With all original accessories, tags, manuals, and box
3. Without any damage or signs of use by the customer
4. Properly packed for courier pickup

If the product shows misuse, damage, or tampering, the return may be rejected.

3. Non-Returnable Products

For hygiene, safety, or other reasons, the following items cannot be returned:

A. Personal Use & Hygiene Products

1. Innerwear & lingerie
2. Health and hygiene items
3. Beauty & personal care items
4. Cosmetics and skin-care products

B. Perishable or Consumable Goods

1. Food items
2. Groceries
3. Medicine or supplements

C. Digital or Software Products

1. Digital goods after activation
2. Subscription-based services

D. Items Marked as “Non-Returnable”

Some items may be clearly marked Non-Returnable on their product page.

4. Return Process

Step 1 — Initiate Request

Submit a return request through:

1. Your Nexopro account, or
2. Email support@nexopro.in

Include your order ID and reason for return.

Step 2 — Pickup Arrangement

A courier partner will be scheduled to pick up the item.

Pickup availability depends on your location.

Step 3 — Product Inspection

After the item reaches our warehouse/seller:

1. It will be inspected
2. Return will be approved or rejected based on its condition

If rejected, the product may be sent back to you.

5. Return Window

The typical return window is:

The exact return window will always be displayed on the product page.

6. Replacement Policy

If a replacement option is available:

1. You may choose to replace instead of refund
2. Replacement is possible only for the same product
3. If unavailable, you will receive a refund

7. Return Pickup Guidelines

Ensure:

1. Product is packed safely
2. Original box and accessories are included
3. Courier personnel can inspect the item if required

If pickup fails due to customer unavailability or improper packing, the return may be delayed.

8. Return Rejection Reasons

Your return may be rejected if:

1. Product is used or damaged by the customer
2. Missing original packaging/accessories
3. Wrong product sent during return
4. Product returned is different from what was delivered
5. Serial number/IMEI does not match

9. Contact Us for Help

For return-related support:

📍 Address:

Anantapur, Andhra Pradesh, 515001

📧 Email:

support@nexopro.in