Refund Policy

Effective Date: 11 December 2025

Thank you for shopping with Nexopro.

We aim to provide high-quality products and a smooth shopping experience.

This Refund Policy explains when and how refunds are issued for orders placed on nexopro.in.

1. Eligibility for Refund

You may be eligible for a refund if:

1. You received a damaged, defective, or wrong product
2. The product you received is different from the description/image on the website
3. Your order was cancelled before shipping
4. The seller/Nexopro is unable to deliver the product

Refunds are issued only after the product is returned and inspected (if applicable).

2. Non-Refundable Items

Refunds are not provided for:

1. Items damaged due to customer misuse
2. Products returned without original packaging/accessories
3. Items marked Non-Returnable or Non-Refundable
4. Personal use items (for hygiene reasons), such as:
5. Innerwear
6. Beauty & personal care products
7. Health & hygiene related items
8. Digital products or services after activation

3. Refund Process

Step 1 — Submit a Return/Refund Request

You must submit a request within the allowed return window (usually 7–10 days depending on product category).

Step 2 — Product Inspection

After pickup/return delivery, our team will check the product for:

1. Condition
2. Packaging
3. Accessories
4. Damage or tampering

Step 3 — Approval or Rejection

Refund will be approved only if the product meets return/refund conditions.

If rejected, the product may be sent back to you.

4. Refund Timeline

After approval, refunds are issued within:

Note: Banks may take additional time to process the amount.

5. Refund Methods

Refunds may be issued to:

1. Original payment method
2. Bank account (for COD orders)
3. Nexopro Wallet / Store Credit

Refund mode depends on the payment method used during purchase.

6. Order Cancellation Refunds

If the order is cancelled:

1. Before shipping: Full refund is issued
2. After shipping: Refund is issued only after the item is returned

Shipping charges may not be refundable in some cases.

7. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank/wallet statement
2. Contact your bank/payment provider
3. If the issue persists, email us at support@nexopro.in

8. Contact Us for Refund Support

If you have questions about refunds or need help initiating one, contact us:

📍 Address:

Anantapur, Andhra Pradesh, 515001

📧 Email:

support@nexopro.in